About LPH

Accreditation

Leopardstown Park Hospital is registered with the Health Information Quality Authority (HIQA) to provide long-term care services to individuals aged over eighteen. Additionally, the hospital is recognised by third-level colleges to facilitate the training of students in disciplines such as Nursing, Physiotherapy, Occupational Therapy, Speech and Language Therapy, and Dietetics.

Resident Safety

Healthcare safety at Leopardstown Park Hospital is a collective effort. Our team implements rigorous safety measures to safeguard residents and minimise risks. Residents and their families are encouraged to actively participate in care planning and stay informed, fostering a shared responsibility for safety.

We are committed to delivering exceptional care by fostering a partnership between the hospital and our residents. The Resident Charter outlines mutual expectations to uphold the highest standards of care and service. For more details, please refer to our Statement of Purpose, Contract of Care and Residents Handbook

Resident Feedback

We value resident feedback as an essential tool for service improvement. Residents are encouraged to share suggestions and comments to help us enhance their experience.

Resident Consultation

To ensure our care aligns with the individual preferences and needs of residents, Leopardstown Park Hospital engages in active consultation. This process reflects the National Standards for Safer Better Healthcare (2012) and supports person-centred care.

Residents Forum

Quarterly peer-to-peer forums provide residents with opportunities to discuss topics ranging from daily activities to broader service issues. Facilitated by the Resident Services Manager (RSM) and Medical Social Worker (MSW), these forums, combined with individual consultations and independent advocacy services, promote meaningful engagement and service excellence.

Leopardstown Park Hospital operates a robust complaints framework aligned with the HSE Service Your Say Complaints Framework and Regulation 34 of the Health Act 2007. Residents, families, and advocates can share concerns confidentially, ensuring issues are addressed promptly. The framework principles include:

• Responsiveness
• Accessibility
• Impartiality
• Simplicity
• Confidentiality
• Accountability

Learning from Complaints

We view complaints as opportunities for improvement. Using the Assist Me Model, we:

• Support individuals named in complaints
• Identify and address policy or practice gaps
• Foster positive change through learning and accountability
• Maintain formal records to identify trends

The complaint procedure, displayed throughout the hospital, ensures transparency and accessibility.

Complaint Escalation Pathway

1. Speak with any staff member to address your concern.
2. Contact the Complaints Officer if unresolved.
3. Request a review by the Chief Executive Officer if necessary.
4. Escalate to the HSE Internal Investigation team or the Ombudsman as required.

For further assistance, residents can engage a friend, family member, or the Patient Advocacy Service (0818 293 003).

Ombudsman

If residents or their representatives feel that their concerns have not been resolved satisfactorily by the hospital or the HSE, they can escalate the issue to the Ombudsman. The Ombudsman provides independent, impartial, and confidential support for resolving complaints about public services.

Contact Details for the Ombudsman

• Phone: 01 639 5600
• Email: ombudsman@ombudsman.gov.ie
• Address: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
• Website: www.ombudsman.ie

Hand Hygiene

Residents, visitors, and staff are encouraged to wash their hands with soap and water or use alcohol-based hand gel available throughout the hospital. Hand hygiene before meals, after using the restroom, or when hands are visibly soiled is essential. Residents are also encouraged to remind staff to practice hand hygiene if necessary.

Cough Etiquette

Cover your mouth and nose with a tissue or elbow when sneezing or coughing. Dispose of tissues responsibly and wash hands immediately afterward.

Smoking and vaping are strictly prohibited inside the hospital premises, in compliance with the Tobacco Regulations Act 1995. Designated smoking areas are available outside.

Residents are requested to respect the privacy of others by refraining from taking photographs or recording videos on hospital premises.

Outstanding Sections

1. Quality and Patient Safety: Further updates are required to define specific quality improvement measures and safety protocols.
2. Environmental, Social, and Governance (ESG): Information regarding sustainability initiatives, social responsibility, and governance strategies required
3. Additional Policies and Procedures: Ongoing development to ensure comprehensive documentation across all operational areas.